Special phone keypad characterĭial by Name - Name recognition with speech Pressing the star key (*) will repeat the list of matching names to the person. For example, the person will be asked to use the pound key (#), while the zero (0) key is used for a space between names. There are several special characters that are used when searching for people using a phone keypad. Press 1 for Mary Marble Press 2 for Mary Jones Press 3 for Amos Marcus Press 1 for Amos Marble Press 2 for Mary Marble Press 1 for Amos Marble Press 2 for Amos Marcus People can search for names in your organization using the following search formats on their phone keypad: Name format If more than 5 names remain after any Dial Scope Include or Exclude lists have been applied, the search will fail and the caller will be told that too many names were found. For example, "After you enter the name of the person you are trying to reach, press #." If there are multiple names that are found, the person calling will be given a list of names to select from. When they are entering the name, they will be asked to terminate their keypad entry with the # key. When searching your organization's directory, people can use the '0' (zero) key to indicate a space between the first name and last or last name and first. There are various formats that can be used when the name is entered. People calling in can use Dial by Name to reach users by specifying either the full or partial name of the person they are trying to reach. If the initial search against the entire directory returns more than 100 users, the Dial Scope lists will not be applied, the search will fail, and the caller will be told that too many names were found. Search Considerationsĭial by Name searches the entire organization's directory first before applying any Dial Scope Include or Exclude lists that have been configured. You can use the Dial Scope feature to narrow down the names that are reachable by changing the scope of Dial by Name for a particular auto attendant. If you are using Dial by Name with speech recognition, but your organization's Active Directory is larger than 80,000 users and you haven't limited the scope of Dial by Name using Dial Scope feature, Dial by Name will still work for your callers using a phone keypad, and voice inputs will be available for all other scenarios. Partial FirstName + LastName LastName + FirstNameįirstName LastName FirstName + LastName LastName + FirstName Maximum number of users in an organization The maximum name list size that a single auto attendant can support using speech recognition is 80,000 users. A caller can enter partial or full names (FirstName + LastName, and also LastName + FirstName), but needs the full extension number. There is no limit on the number of Active Directory users Dial by Name and Dial by Extension can support when a caller searches for a specific person. Given the prerequisites involved, Dial by Name or Extension must be explicitly enabled when configuring an auto attendant. For multi-national organizations, Dial by Extension will find and transfer callers to Microsoft Teams users who are in different countries or regions. You will also need to have an appropriately configured dial plan for your users. Teams users who can be reached by using Dial by Extension aren't required to have a phone number or have Calling Plans assigned to them, but they must be Enterprise Voice enabled for Skype for Business Server users. For multi-national organizations, Dial by Name will find and transfer callers to Microsoft Teams users who are in different countries or regions. Teams users who can be reached by using Dial by Name aren't required to have a phone number or have Calling Plans assigned to them, but they must be Enterprise Voice enabled for Skype for Business Server users. Dial by Name or Dial by Extension are options you set up when you configure the call flow settings in an auto attendant. The auto attendant will search the company directory, locate the person, and then transfer the caller to them. Using their voice or phone keypad callers can say or enter the full or partial name, or extension of the person they would like to reach. Dial by Name or Extension is an auto attendant feature that enables callers to reach Teams users in your organization.
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